Microsoft Outlook Mail. OSM messages in spam folder

My problem is that I find many random notifications from OSM that come to my email *@outlook.com in the “junk mail” folder

I mark them as non-spam messages every time, but the situation repeats itself.

Yesterday I sent a message from my email address to DWG and waited for confirmation and assignment of a ticket number.

Nothing happened. Then I received a notification via the forum from the System account that my email address may be incorrect (I still use the same one) and that it has not been possible to contact me many times.

This is the first time I receive such a system message.

For various reasons, it can take 24 - 48 hours. Sometimes there are various delays, e.g. at the mail level, but I always find the messages.

Do other OSM users with an email account in the Outlook service also have similar problems.

With the help of another OSM user, I performed tests.

He sent me a test message from his OSM account and from his email.

Sending and receiving messages in both directions went smoothly.

The OSM Ops team is aware of an issue with Microsoft hosted email:

If you are using a Microsoft run email domain such as live.com, outlook.com or hotmail.com to receive email from openstreetmap.org please be aware that Microsoft are currently blocking all email deliveries from our mail server - see Mail to Microsoft managed email domains blocked · Issue #1247 · openstreetmap/operations · GitHub for updates

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Thank you for this information.

I don’t understand (yet) why in most cases sometimes notifications work and sometimes they don’t.

I have to change the address. But how will this affect the previously made notification to DWG. There will be confusion.

Well, the most important question is who detected the message as SPAM.
I’ve seen cases where some “clever administrator” (near my email provider) had modified a standard rule of spamassassin that all HTML messages in a specific size interval are marked as SPAM. So I see many short responses to be tagged as SPAM…

The problem is that the providers use the “spam” button that users have access to as a signal but people basically use that as a “super delete” whenever they’re getting messages that they don’t want anymore, even if it’s something they did in fact sign up to.

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I seen problems with Microsoft Outlook classifying innocent email as spam in many places.

probably better than outlook eating your mail

The biggest culprit is Microsoft and how they take care of their service.

The next culprits are people who register in OSM and in the easiest way to ensure their peace, i.e. block and recognize OSM messages as spam.

Some of them are people who just entered OSM and left even faster and did not delete their account but muted it.

The next are game users who use OSM resources in some way. They take what they need (sometimes they also modify the map to suit their needs) and do not need more OSM.

The rest are map editors. Some of them are loners and people with a passion for “painting” at their own discretion. They want to edit in peace and quiet. Every comment is unnecessary and unwelcome to them.

When we combine Microsoft’s crappy service and the actions of many people registering in OSM, we have the result.

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Send it again, and say it’s a duplicate because the first may not have got through.

I don’t know that we haven’t received the original, because I don’t know what email address or subject you used (it might have been received, but just waiting for someone to pick it up).

Assuming that “Request to review two accounts” was the message you are talking about, it was received in the DWG system at 17.22 UTC, Saturday 31 May, & immediately automatically acknowledged.

We currently haven’t received anything back to say that that e-mail out was unsuccessful.

Yes. That’s the message I was talking about and I included a shortened screenshot in this post Microsoft Outlook Mail. OSM messages in spam folder

Unfortunately, I didn’t receive the confirmation but that’s Microsoft’s fault and their Outlook “service”.

SomeoneElse has already explained a few things to me in private correspondence.

I don’t know how it works for you, but as I wrote earlier and attached a screenshot, I received a notification from the system account that I could not be contacted. The system message did not specify exactly what the problem was.

I consider the confusion with the Microsoft Outlook “service” and the matter of my DWG report to be resolved because I was informed (confirmed) on the forum that DWG had received the message.

The email block issue is fixed but the issue of OSM messages going to spam/junk is still present. Messages to the tagging mailing list (maybe others) seem to be ending up in junk.

Well I suggest you take that up with the people running the spam classifier, which isn’t us…

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I know it isn’t :roll_eyes:

I was just sharing the update (which hadn’t yet been shared in this topic) but also noting that the issue relating to the actual topic (OSM emails going to the spam folder - not the block) was not resolved.

Though I doubt a random user such as myself is going to have more luck than the domain owners in getting Microsoft to make any changes regarding delivering OSM related messages.

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Since yesterday I’ve been receiving current notifications from OSM again. Today I even saw notifications about your posts in this topic, but you know that there’s no 100% guarantee that everything works correctly for everyone. Unfortunately, I suggest changing the address to another one to avoid Microsoft’s inconvenience.

You can always try. If a few random users report the same problem to Microsoft, maybe some “smart” person will consider the matter.

The one responsible for the excessive moving of mails to the Spam box is MS’s own CoPilot. It’s really funny how MSs own messages to me about this and that are moved to the Outlook smap box.

And when I asked to not prompt me for various tags while editing in ID, was told to disable Java. As we know ID works really really well blocking that browser feature, Lol.

The window to recover mails from spam has been shrunk from 30 days to 10… cant remember it it’s Outlook or Gmail. (I clean out that gunk box daily so not much to recover.)

Outlook on Android has a split header of Focused and Other which is where spam is listed. Just see the OSM Community Forum Summary in that ‘Other’ class, so still deemed spam.

The saga continues.

For interests sake, did you get the auto-response from DWG?

My Gmail still says 30

Yes. 02.06.2025 (dd.mm.yyyy)