Login problem: "primary email has already been taken" on one of two computers

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1

Iā€™m having a very similar issue.
ā€œprimary email has already been takenā€
In my case Iā€™m trying to login to the community on a new computer. I can login to openstreetmap.org on the new computer, and I can login to community & osm on old computers.
Iā€™ve cleared the cache for openstreetmap.org
On OSM, my account email is *.com, on community it shows a ā€˜primary emailā€™ which is *.us and oauth2 email which is the *.com email.
Should I revoke access to community on the OAuth 2 setting page?

2

Iā€™m losing ground.
On my working computer I went to the setting under openstreetmap.org and revoked the oauth2 community.osm access. I logged out of community.
On the new laptop I tried again, same result.
Back on the old reliable desktop, now I canā€™t login to community, same error msg, ā€œPrimary emai has already been takenā€
I have another laptop which which is still working

3

Can you explain what buttons you are pressing in what order, perhaps with screenshots?

Say things like "in a new incognito browser window I browse to osm.org, click ā€œloginā€, enter the userid and password and then click ā€œloginā€. Then I browse to https://community.openstreetmap.org/ click ā€œloginā€ fill in the fields on the ā€œWelcome! Letā€™s create your accountā€ screen and click ā€œCreate Your Accountā€

4

Let us check, because other user had a similar issue recently, and I see you also have duplicated account @bradrh and @bradrh

Can you send a private message to @forums-governance team with the email you use to login on OSM so we can fix it?

Thanks!

1 Like
5

I open a new private browser window (firefox), browse to community.openstreetmap.com, click login, enter my username and password. It fails with the error msg ā€œprimary email has already been takenā€

If I donā€™t use a private browser window, even tho Iā€™ve cleared the cookies and site data for osm I click login, then I get the error msg & donā€™t get the window for user name or password

Iā€™ve been using community, so I donā€™t need a new account.

Iā€™ve sent a PM to nukeador.

1 Like
6

Yes bradrh1 was an imported forum account. Iā€™ve merged it with @bradrh now which should fix the problems.

2 Likes
7

@TomH I am encountering the same issue. Are you able to merge the forum account I unknowingly created with my OSM account. My OSM account is eneerhut and I was able to login after appending +osm to the email address associated with my OSM account.

Thank you!

8

Iā€™ve merged your other account

9

Much appreciated @pnorman!