Help needed: Map appears to be deleted (Umap)

Hi everyone,

I logged on to Umap today for the first time in about a month. I used to use Twitter to access Umap, but I lost the ability to do so for about a week in February (I think this was a common problem, there was a help topic created about it at the time). Once I was able to get into my account through Twitter again I switched to using Open Street Map as my access provider. As far as I can tell this went smoothly and I had no issues accessing the map I created.

I have (had?) only one map created. However, when I went to sign in today for the first time in about a month my dashboard is empty: “You have no maps yet”. Regardless of whether I sign in through Twitter or OSM this is the case. I am positive that I haven’t deleted my map, does anyone have any ideas what could have happened to cause it to disappear, or if there is anything I could do to retrieve it?

I still have the link to my map, but it is editors-only so I’m not sure that providing it would be helpful.

One other strange thing about my account that I noticed which may or may not be related: my username in Umap seems to have changed and now has an extra string of letters/numbers following it: it used to be “KaylaD40267529” and now it is “KaylaD40267529a5473d7507f64c5c”. My username in OSM has remained the same (“KaylaD40267529”). Could it be that my OSM log-in is somehow linked to a different new account?

Apologies for the long winded question, I am relatively new to Umap/OSM, so any help is appreciated. I spent several months making my map, it was quite tedious work and the idea of having lost everything and having to start over is very disheartening.

Thanks in advance!

Do you only have the link or does the link also work?

I only have the link. I get a message that the map isn’t publicly available when I attempt to access via the link.

If you cannot access the map after logging in with your original method (Twitter) I guess the best course of action is to contact the admin of the uMap instance, as they me able to help you.

Thank you! What is the best way to get in contact?

There are at least 6 public instances, I don’t know which one you’re using: uMap - OpenStreetMap Wiki

1 Like

I see, thank you!