Error when converting osm to shapefile

I export the osm file,
try to import osm from ArcCatalogue OpenStreetMap Toolbox,
Load OSM file
Result: Error
Object Reference not set to an instance of an object

any clues?

What OSM file are you talking about?

map.osm (file extension)

Try to inspect that osm file with a text editor.

can you load that osm file into JOSM editor?

<?xml version="1.0" encoding="UTF-8"?>

So you try to import raw OSM data that you have downloaded from into “ArcCatalogue OpenStreetMap Toolbox”?

Are you able to import any other OSM data from a different area in that software?