I use this forums as well as help.openstreetmap.org and lists.openstreetmap.org, since my very first beginning. While I see benefits in this smaller communities, I also noticed the cons of this isolated silos and splitted up discussions.
As the OSQA software, which powers help.osm.org has no more updates since years, some asked if the discourse tool might be an option? (not DISCORD (commercial app)) A lot of other free communities switched their portals to this software, as they has modern features a rich markup / mobile friendly UI / mail powered interfaces / …
So my idea came up, if a second step might be to merge this forum, the help system and mailinglists to a single discourse server? What do you think, do we benefit from a single point for discussions and is it worth the work? Has anybody experience with discord server as user / mod / admin? Or should we better keep the worlds separated and continue all 3 services instead?
P.S: If you like this ideas, feel free to vote for the linked github issues!
Please, not Discord. Not at all. I would go for a Matrix-Server if anything like this should be there.
Discourse, maybe, but i experienced it right now annoying as fuck with the search “feature” that they believe to increase the search experience, i don’t know. Would have to try it somewhere else, so i can tell more.
Merging some of the channels, would be a better idea but on the other hand the advantage with multiple channels is, everybody is able to pick whatever he/she wants. And if merging the discussion and mailinglists with something like Matrix, there should still be a Forum for the bigger questions or for the longer lasting things. There is also an old issue about Mattermost where MAtrix is mentioned more than once https://github.com/openstreetmap/operations/issues/128
I might contact the CWG on that matter soon. But i fear thats just another communication channel. But discourse Forum instead of FluxBB? Hm, maybe think about that.
EDIT: But the reducing of the communication channels would be nice, in my opinion.
There’s something to be said for unifying our communication platforms. Forums and chat are probably sufficiently different that we want one of each, e.g. Discourse and Matrix, but beyond that the current fragmentation gets hard to justify.
The major objection to Discourse is probably that it’s limited to linear threads ordered by timestamp – which makes it very similar to this forum, but a less than perfect fit for the other platforms: It doesn’t support the tree-based threads of lists/reddit, and I believe it also doesn’t support the vote-ordered q&a format of help.osm.org/stackexchange. (Does it?) So to some people, it’s inevitably going to feel like a downgrade.
I do share the impression that the current fragmentation harms OSM – especially as people (sadly) find mailing lists intimidating nowadays. And if Discourse is sufficiently attractive to bring some of the lost souls who are currently using Facebook/Telegram/Slack back into the fold, that would be a strong argument for me.
For this to go anywhere, though, we need people to put in the time to explore technical challenges and open questions, e.g.:
What steps are needed to make Discourse work with OSM logins?
Is it feasible (and desirable?) to migrate existing forum and mailing list content to Discourse?
Does it have some attractive features that make it a clear improvement over FluxBB? (Image upload? RTL language support? Can we improve it with OSM-specific plugins to allow easy linking to the wiki and such?)
How do the moderation tools compare? (E.g. spam fighting, splitting off posts from existing threads, …)
PS: To avoid further discord vs. discourse confusion, could you change the thread title by editing your post?
The Belgian community is using Matrix/Riot for quite a while now. Unless we are using it incorrectly, I do not see how it can replace the forum and help sites. The chat rooms we are using do not have the possibility for threads. This is essential in order to replace the existing platforms.
Looking through the feature site there are some advantages for users: Trust system, social login, summarize topics, Emojis, Reply with Email (for the mailing-list-users maybe?), maybe Badges as well. Language support: Chinese, Hebrew, Turkish and so on (https://www.transifex.com/discourse/discourse-org/). Quite some languages. Seems like image upload works as well, but cannot be sure.
For the admins: Community moderation (pretty sure better than the current one in FluxBB), Spam Blocking, admin dashboard, plugins, API and oneclick upgrades, autobackups, (and Mailing list support according to the feature site!)
I think discourse combined with matrix for quick communications like gatherings and quick questions would be something awesome. It seems like OSM could profit by that. I contacted CWG about matrix right now.
I think the fragmentation is ok, everyone can find the channel that works best for them. It means that your choices of technology might exclude you from some channels (me, I refuse to use Slack or Facebook) but there will always be other options.
Also, I think that we would at the very least need one threaded, asynchronous discussion medium (currently forum, mailing lists), a synchronous chat (currently IRC), and a Q&A system with up/downvotable answers (currently help). We will also want to keep the wiki, changeset discussions, and OSM user blogs with their comments.
Which basically leaves forum and mailing lists as candidates for “unifying”. And I don’t see the value. People often dream of one central place in which all discussions could be cleanly held and recorded for posterity, and everyone would be aware of them and they would not have to be repeated. I think that idea is flawed, because
We constantly add new members to the project anyway. For a new member, there will no difference between “we have discussed that in this forum before” and “we have discussed that elsewhere before”; the need to reiterate established consensus will always be there.
We are social beings and people must be able to choose the social group they want to be with. Some might mainly be on their regional mailing list, some at the pub meet, some on the national list, and some might prefer the international lists or forums. Some prefer email, some prefer web access, and others personal meetings or chats. Apparently some even use Facebook to discuss OSM topics. Many of these will always remain small groups (the very idea of pub meets is to bring local mappers together), and many people prefer discussing things in small groups. Or something gets discussed on a country list and later pops up in an international forum. It is natural to have discussions in many places.
Concerning the ability to chose social groups, I don’t see any limitation to subtopics / groups / category to filter the (push) messages.
Concerning the need the “we have discussed that before”, isn’t that a good point to a unified information resource and search possibility?
I see the point, that replacing (not just adding new) communication channels is a difficult topic, as the existing community grew up with the ones we have and share. But IMHO we need to consider, that we might want interest new / younger folks, which is currently confronted with a longer process (register, edit, learn tags and examples, look for community channels, …) and esp. to find a easy way to ask the community is IMHO limited by technical burdens (find & signup MLs / forum, bad search possibilities, bad rich content abilities …) while there are modern tools, which might simplify this process? Simple for non tech people which grew up with (centralized media as) whatsapp, youtube, … ?
I very much agree with Tordanik and would look forward to finding a software that could replace the forum, MLs and help system.
I recently wanted to link to help.openstreetmap.org from StreetComplete as one of the places to go to as a beginner but had to find out that the website doesn’t work well on mobile and researching further, that it is not really maintained anymore. Though, there are several FOSS alternatives to the help system out there.
So even if there is not broad agreement to ditch MLs, help and this forum for discourse or another good alternative, at least the help system could be migrated to one that is still maintained.
I have very little experience with discourse, but maybe there is functionality or plugins available for it to have some features of a help system?
(up and downvotable answers if a topic is started as being a “question”-topic?)
asynchronous communications would be Discourse and ML can be integrated there as well (at least thats on their “Features” list). For synchronous communications there would be matrix. Here is the advantage it can be made with a SSO with OSM i’m sure. The advanteage is, it is possible to use bridges and therefore telegram-users can talk with matrix-users together. Even Slack, Facebook and Whatsapp bridges are available and a Mail-Bridge as well.
So this way people can still choose what they want to use and still can communicate together. And if you can login on the osm-matrix server with your osm-login, well, why now? Theres a discussion about https://github.com/openstreetmap/operations/issues/380 matrix already open as well.
It is my impression that many people can’t search properly. It’s not uncommon for people to repeat a question that was only posed a couple of days ago. Think “I made a change, but it is still not visible”, “I try to download a map, but it doesn’t work [they do not mention garmin.openstreetmap.nl]”, “I can no longer edit my map (umap)”.
Unifying won’t help for those people. And if you use a web search you can already find answers from many existing systems.
I’m not a forum admin, and therefore have nothing to do with this request, but as a volunteer in other areas of OSM I’d feel very tempted to reply by referring the person asking to Arkell vs Pressdram.
Asking in this way is very likely to put you at the back of any queue.
Oh, I am very sorry if you misinterpreted what I wrote, my intention was not to be rude, but to sincerely inquire what it takes to make this change. Unfortunately I think that everything will continue as it is for a long time to come. I find it difficult to implement the changes necessary to achieve a more dynamic community in the short term.
Is this project progressing, and did you get the data you need? While I believe it would be desirable for the OSM Foundation to host an attractive, modern forum for the entire global OSM community, and it would therefore be a bit sad to see the Argentina forum split off, what you learn during such a migration (or even just a test system or proof of concept installation) could be very valuable information for the rest of us. I would love to read about the results of your tests when it comes to importing existing content, integrating OSM logins etc.
As for the overall discussion: Frederik has a point that unification of communication channels is perhaps a bit of an utopian goal, and that there are upsides of people having their own cosy niches as well. My feeling is that a bit less fragmentation would still be desirable. But even if we just look at forum.osm.org in isolation, it could use a software upgrade. There are some relatively basic features, such as image upload or a sensible markup syntax, which we’re currently lacking.
I still haven’t found the person who could send me a FluxBB dump so we can run the tests. You know who I should be asking?
In Argentina we created a specific working group for the development of the community and at this point we are finishing our studies (with weekly Jitsi meetings):
Telegram > Discord & FluxBB > Discourse
We are in the voting stage of intentions. We haven’t started the tests yet.
We also consider the inconvenience of having many scattered channels (IRC, Forum, Mailing, Telegram…) and why they are scattered.
Look how curious, Argentina is the fifth most used forum, but for us it is almost nonexistent. We practically don’t use it, and we think we know why.
I understand the resistance of most of the old users (I’m 53 years old and 11 as an OSM member), but I think that ‘the old ones’ should make a greater effort to attract the new younger ones, which would be a vitamin injection for OSM