I wonder if this could just be a forum category that has the Solution button enabled and maybe auto-closing threads after some period of inactivity. I’ve participated in some less tech-focused open source projects that already use Discourse as a secondary feedback channel. For example, Gramps has an intake category so that their users, who are mostly genealogists, don’t have to know their way around the project’s Mantis bug tracker. Mantis remains their primary bug tracker, but it’s up to the developers to curate it based on the most actionable feedback coming through Discourse.
I think this is already how some OSM projects are using chat platforms like Slack. If projects desire something closer to a chat system, Discourse has that capability too.
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