SK53
(SK53)
5
OSM is not a tool but a dataset, so the first part of the question is not particularly apposite.
Whether you want to use OSM or, say Google data through an API, should depend on how fit the data is for your purpose. In general I would expect OSM to have more data relevant to urban environmental planning than Google in Latin America. Furthermore with OSM it is possible to quickly enhance areas where the type of data you want might be incomplete or missing. OSM will also tend to have more information about pedestrian routes in cities.
You can compare OSM vs Google with this tool (here showing the well-mapped Bolivian city of Cochabamba): http://tools.geofabrik.de/mc/#18/-17.3832/-66.1518&num=2&mt0=mapnik&mt1=google-map.
OSM data can be readily retrieved into both ArcGIS and QGIS, so you can use the GIS tool of choice. QGIS provides the ability to pull thematic categories in from OSM as layers (note that OSM data itself has no notion of layers). Alternatively the overpass (& overpass-turbo webinterface) provide ways of examining & capturing data with specific properties (here in Buenos Aires, bicycle lanes : http://overpass-turbo.eu/s/x8l ; and fire hydrants: http://overpass-turbo.eu/s/x8m.
There are active communities of mappers in various countries: Mexico, Peru, Bolivia, Colombia, Brazil, Chile, Paraguay and Argentina to my certain knowledge. HOT and other initiatives (e.g., Development Seed) have also been doing various humanitarian mapping tasks across Latin America. Contacting these groups may be useful for understanding the current status of mapping in various places.
SK53