I'm not receiving emails for private discussion

This Site Feedback šŸž This forum issues and requests
1

I have badge notifications at the top right on the website (the discussionā€™s bell button shows ! and is blue) but I am not receiving emails.

In Preferences - Email, the first two fields are set to Always (send an e-mail for a personal message; when Iā€™m cited or receive an answer).

What and who is affected by this issue/request?

Me

Where on the platform does it happen?

In my email box.

How do we replicate the issue?

No idea

Expected behavior (i.e. solution)

I get e-mails.

Other Comments

2

Have you checked that the email-adress is still correct?

3

For info, I received a Discourse PM that someone sent me 1 hour ago (since this thread was created).

What might help would be to explain exactly which emails you expect to receive that you are not receiving - is it all, only some, and if so exactly which ones?

One thing that you might try is creating a test account and sending PMs from and to that to help narrow down the problem. Messaging from Discourse (and email generally) is spectacularly complicated to debug and unless someone else sees the problem I doubt that theyā€™d be able to investigate based on what is written above.

4

The email address is correct and I do receive emails for public discussions. For this private discussion, I only received one email (when the user first replied) and not the other emails (for his other replies).

I did not test a second private discussion, I will try with a test account. Thank you.