Thanks for the responses, Bernhard and kucai. An example of where we got comments about highway=service vs residential is this area: https://www.openstreetmap.org/#map=18/1.46669/103.62042. Before they were all highway=service, which doesn’t seem to match the Malaysian Roads Tagging page and doesn’t seem very common in Malaysia, which is why we wanted to ask about it. It seems more common in Singapore. If there’s a consensus that a residential classification best fits in these situations, we can continue doing that.

As for HOT Indonesia, we have spoken to them in the past but we don’t work with them.