let me rephrase that…
In this situation, due to the CiviCRM error, the board provided a delay in the date that their fees have to be paid to community members who signed-up via the active contributor program (for mapping contributions) .
Has OSMF sought support in running its CiviCRM instance? If not, I recommend identifying consultants with CiviCRM development experience available to help, before looking into replacement options. Several Wikimedia chapters experienced that the availability of professional support is a necessary requirement for the durable success of the CRM. You can find some pointers starting at CiviCRM - Meta
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Reading the 1st message in this thread would have answered your question.
Thanks for pointing out that passage which I missed:
- A consultant is also working on the issue.
But it’s still not clear to me whether OSMF has acquired support for CiviCRM more generally, or whether it was just for this one specific issue.